>> The company
Save Assistance is an independent French assistance company with a customer-focused approach; the company’s activities and services are all underpinned by our core values: Efficiency, flexibility and quality consciousness.
The company was launched in June 1999. With its head office in Montigny-Le-Bretonneux (France), Save Assistance maintains a global presence through its membership of the Astrum Assistance Alliance. With representative offices in more than 10 countries, the Alliance handles over 1.6 million assistance files a year.
By joining forces in this way, Save Assistance is able to offer innovative global and tailored solutions at the right costs to its B2B customers.
Our product portfolio includes customisable white label solutions in fields such as ROADSIDE Assistance, HEALTHCARE Assistance, TRAVEL Assistance, TRUCK Assistance and CLAIMS services.
>> Our challenges
Maintaining a traditional approach to assistance by focusing on the essential elements of the profession: listening, service and customer satisfaction. Quite a task – but one which is made easier by the motivation and commitment of our teams and partners. Save Assistance’s expertise lies in its ability to maximise its resources, build customer loyalty and combine profitability with quality of service. An annual increase in turnover of 15%, 80% of our original clients still using our services after more than 10 years, and a staff turnover of under 5%, all serve to prove Save Assistance’s ability to meet the requirements of various stakeholders and sustain a long-forgotten vision of the assistance profession.